Please open the app, tap My Profile in the Main Menu, then Settings in the top right corner, then Manage Subscriptions and Restore Purchases. If this doesn’t unlock the classes, please send us an email from iTunes or Google Play with a confirmation of your subscription (a screenshot would be enough). We need it to identify your transaction. Sorry for the inconvenience!
Articles in this section
- I've activated my Free Trial or subscribed to a Training Package but the classes are locked
- I need space on my phone. Can I delete a class?
- My video won’t download
- My video freezes on the website
- Do I need the Internet to play a class?
- The App Store is unavailable
- A class won't play or a video freezes during playback on the app